Comment Card: Pam Stokes 11/30/11
How were our services?
Pick-up Scraps: Excellent
Would you refer us? Yes
Comments: I am enclosing the Comment Card which was included with my invoice. But I also wanted to elaborate with a bit more detail how very pleased I am with the recent installation by RainTech. First of all, let me thank you for your professional sales presentation. Your demeanor, punctuality, thorough estimate details, and product presentation were all 5-star quality. Additionally, I am most appreciative of the fact that your approach was never condescending or high pressure. I am often reluctant to deal with in-home sales because of the typical high pressure and fast talkling sales approach. So Rick, thanks you for your courtesy and professionalism: it was very sincerly appreciated. Regarding the product installation, my assessment will be based on the finished product because i was leaing for work just as the installers arrived. Upon my return, I was amazed and delighted with the finished product! Visually, the installed guttering "smoothed out" the imperfections that have been caused by an older home that has settled and shifted somewhat. With the excellent color match and application, my home's curb appeal has definitely been up-graded. Needless to say, I am delighted with the dramatic improvement.
The Comment Card also requested an assessment for the job site being cleaned. I have not found any debris from the product application. In fact, except for having a beautiful guttering job, there is no evidence of having had a crew on my property-now that is a clean job site!!
With the forecast for rain this weekend, I will have the opportunity to assess the performance of the product. I feel sure the results will also be mpressive.
Again, Rick, thank you for the great job and the customer service. I have recommended RainTech to my constituents at work and I would be honored to serve as a referral.
Job location: Kellyville